Modern Shopping Malls · Supermarkets · Chain Stores Star Service Training (With Disc)

Author: Nan Zhaoxu
Publisher:
Publish Date: 2004-07-01
Features: Star Service Training Series. Internal training for star service in China's department stores. This book takes the needs of customers and the regular patterns of commodity sales as the main thread, focusing on the skills of customer service and commodity management in department stores. Using international standardized management methods and star-level service standards, it establishes standardized star service procedures, service language, etiquette, and image for the recurring routine activities in the process of department store customer service.