Modern Hotel Star Service Training (With Video)

Author: Nan Zhaoxu
Publisher:
Publish Date: 2004-07-01
Features: Star Service Training Series. China Ministry Hotel Star Service Internal Training Material. This book takes the guests' needs and activity patterns during their stay as the main thread, focusing on hotel reception services and business activities. Using international standardized management methods and national hotel star rating standards, it establishes standardized star service procedures, service language, etiquette, and image for recurring activities in the hotel service process.