66 Tips to Handle Phone Business

Author: Luo Xudong
Publisher:
Publish Date: 2004-09-01
Features: Making phone calls is both a psychological game and a physical labor. Unlike everyday physical labor, it more reflects the attitude and psychological adaptability of telephone service staff. Therefore, during the process of making phone calls, mindset directly affects the outcome of the calls. This book is a collection of experiences from many excellent telephone service staff. The mysteries and intricacies of phone calls can only be fully appreciated through careful reflection.