Author: Compiled by the Research and Development Center of Zhongxing Management Consulting
Publisher:
Publishing Time: Not available
Features: This set of books is designed to tantalize your appetite and spark your interest. It is the first to provide a wealth of exercises, cases, and methods in the training industry, forming a comprehensive solution for each topic. It can serve as both teaching materials and a learner's manual for companies conducting OJT (On-the-Job Training), as well as a self-learning resource for employees. This book will systematically guide you on how to act around the core concept of "Customer Satisfaction."
Customer Satisfaction and Customer Awareness
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