Practical Advice

Author: Roberts-Fisher
Publisher:
Publish Date: 2004-08-01
Features: The Ubiquitous 80/20 Rule! 80% of the output comes from 20% of the input; 80% of the results stem from 20% of the causes; 80% of the achievements are due to 20% of the effort. Where can you find that critical 20%? Close the customer service department, encourage customer complaints, ask more foolish questions, pour passion into your work, treat yourself as the boss, and don’t get bogged down in details during transactions! 130 simple yet practical maxims teach you:
- Providing excellent service to the critical 20% of customers
- Focusing on the innovative 20% of work
- Leveraging the efficient 20% of time
- Committing to the core 20% of personnel management
- Identifying the successful 20% of self-development skills
- Motivating employees with the effective 20% of ideas
Written by the director of the world-famous 80/20 training company, this book distills 130 actionable and immediately effective maxims based on years of 80/20 training and practice. It guides readers to excel in the critical 20% of customer service, focus on the innovative 20% of work, make the most of the efficient 20% of time, commit to the core 20% of personnel management, identify the successful 20% of self-development skills, and motivate employees from the effective 20% of perspectives, ultimately achieving the ultimate goal of the 80/20 principle: "achieving the greatest rewards and results with minimal key inputs and efforts."
Target Audience: Business managers, sales personnel, HR developers, general public.