Haitian Hotel Management Model: System Design and Operational Practices: System Design and Operational Practices

Author: Xi Yanping
Publisher:
Publish Date: 2004-01-01
Features: This book is not only the Bible of Hai Tian Hotel Management Company but also a dedication of the efforts made by Hai Tian people in hotel management system design to their peers and professionals in the Chinese hotel industry, with the shared hope of a prosperous spring for the Chinese hotel industry. Unlike the common models that primarily describe job responsibilities and operational procedures, the Hai Tian model abstracts the specific operations of hotel enterprises into several systems such as decision management, marketing, human resources, quality management, financial management, information management, engineering management, safety management, and administrative management. It provides detailed descriptions and designs of their definitions, objectives, scope, and relationships between systems, which constitute the greatest highlight of the book and represent the development direction of hotel management models.