Quality Certification Consulting Handbook

Author: Chen Zhi-tian
Publisher:
Publish Date: 1999-10-11
Features: To promote the vigorous development of quality certification work and improve the quality of certification consultants and the level of certification work, this manual starts by analyzing the differences and characteristics of quality system certification and quality system consulting, as well as the distinctions between auditor training and enterprise consulting training. It then provides a detailed introduction to the knowledge that quality certification consultants should master, how to conduct enterprise consulting and training, how to assist enterprises in drafting quality system documentation, and how to implement these documents. It also covers how to continuously improve quality management and enterprise management. Additionally, it introduces the consulting methods and techniques for quality system certification, product quality certification, and laboratory accreditation. At the end of the book, reference materials that readers are eager to access are included, such as "Key Points for Writing Quality Manuals for Hotels/Factories," "Quality Assurance Models for the Service Industry," and "Case Studies on Quality System Certification Consulting for Construction Enterprises." This manual is suitable for certification personnel, consultants, quality management personnel, and enterprise leaders and technical staff to read and reference.