Serve customer ABC

Author: Yamada Midori
Publisher:
Publish Date: 2004-07-01
Features: "Workplace Practical Illustrations - Marketing Series" primarily takes a new perspective on marketing, aiming to provide a fresh concept and approach to problem-solving in the field of marketing. It offers practical and effective suggestions for guiding marketing personnel in specific operational and management methods. This book is part of the series. The key to serving customers lies in genuinely loving the work of customer service. This book narrates the true essence of customer service from the perspective of a store employee. It includes training employees to be adaptable, cultivating professional service skills, dealing with various types of customers, and shaping a humble, reasonable, and considerate image. It truly puts itself in the employees' shoes, introducing the secrets of customer service through case studies. This helps professionals in the industry improve their business skills and interpersonal skills, enhance their professional competence, and achieve high-efficiency results. This book is suitable for marketers, marketing managers, and individual entrepreneurs, and can serve as a reference for students majoring in marketing.