Hotel and Property Service Case Analysis (Intermediate Vocational and Technical Education) (Intermediate Vocational and Technical Education)

Author: Lü Haiyan
Publisher:
Publish Date: 2003-11-01
Features: Common cases, special cases, distinctive cases, vivid and lively cases, combination of theory and practice, thinking beyond examples, in-depth yet simple analysis, exploration of the essence of service. The unique features of this book lie in its use of real and concrete events from service, providing concise analysis and dissection of each case. After demonstrating the problems in service, it proposes several practical reflection questions, making it both comprehensive and applicable.