Simulated tour guide

Author: Mao Fulu
Publisher:
Publish Date: 2002-07-01
Features: Understand the role and professional qualities of tour guides; master service skills; learn and master the key considerations for leading a tour for the first time, including requirements for tour guide language skills, tour commentary skills, tour leadership skills, and requirements for tour guide work attitudes. This enables tour guides to remain calm and confident when leading groups. The book is composed of an introduction, tour guide procedures, natural landscape tourism, cultural landscape tours, handling special issues, and other sections.
Chapter 1 introduces the nature and role of tour guiding work, the professional qualities, service awareness, and service skills of tour guides, with a focus on the key considerations for leading a tour for the first time.
Chapter 2 demonstrates the tour guide procedures in detail, outlining the main work processes from the moment a tour guide receives a task from a travel agency to the time they see the tour group off. This includes preparation work, greeting the group, city sightseeing, hotel accommodations, scheduling itineraries, shopping services, catering services, entertainment services, and sending off the group.
Chapter 3 elaborates on the concept of natural landscapes and the concepts of mountains, water bodies, and flora and fauna landscapes within natural landscapes, introducing how to conduct tours of mountain landscapes, water body landscapes, and flora and fauna landscapes.