Six Sigma Black Belt Series (Volumes 1-4)

Author: None
Publisher:
Publish Date: 2003-04-01
Features: The "Six Sigma Black Belt Series" explores Six Sigma——a customer-driven decision-making methodology——in an accessible and easy-to-understand manner. This series consists of four books, centered around the Six Sigma improvement breakthrough model "D—M—A—I—C," which are both relatively independent and organically unified. Six Sigma is a data-driven quality management method that strives for near-perfection. The Six Sigma management approach focuses on treating all work as a process, using quantitative methods to analyze factors affecting quality within the process, identifying key factors, and improving them to achieve higher customer satisfaction. Implementing the Six Sigma management method represents GE's largest opportunity in its history to drive growth, enhance innovation capabilities, and increase customer satisfaction.