Modern Hotel Service Strategies

Author: Zhang Tie
Publisher:
Publish Date: 2002-03-01
Features: The book "Modern Hotel Service Strategies" comprehensively and systematically elaborates on aspects such as personnel quality, job responsibilities, service procedures, and service quality in hotels, taking into account the specific operating concepts, business content, and staff structure of hotels in China. Additionally, it provides concise introductions to related issues such as catering knowledge, beverage knowledge, and etiquette that are closely linked to hotel service. In terms of content presentation, it strives to offer comprehensive and detailed service knowledge, systematic and specific service procedures, and integrates knowledge, skills, and qualities to achieve a balance of scientific rigor, knowledge depth, and practicality. Conceptually, it aims to demonstrate that the smooth realization of the value of products and services provided by the hotel industry plays a significant role in promoting its healthy development. The content of this book caters to hotels of all levels—high-end, mid-range, and low-end—making it highly practical and valuable for service work in hotels, independent inns, restaurants, and other establishments. At the same time, it is also suitable as a training textbook for students of hospitality majors in higher vocational and technical colleges and for employees of hotel enterprises.