Business Process Design and Management

Author: Jiang Zhiqing
Publisher:
Publish Date: 2002-11-01
Features: This book is concise in language, rich in case studies, and highly practical, making it suitable as a textbook for enterprise management training. It can also be referenced by management personnel in enterprises. The book explores "how to design and manage business processes under the constraints of external environments and internal resources." Through numerous case studies in process design and management, it systematically introduces the principles, methods, optimization, reorganization, and management of various business processes in enterprises. It particularly discusses business process design and management under information technology conditions, explaining that the quality of business process design and management determines the prospects for the sustainable development of enterprises, and elaborates on issues and interconnections related to BPR and ERP. The appendix contains comprehensive business process management materials that will provide significant operational reference value for enterprises implementing business process management. This book is concise in language, rich in case studies, and highly practical, making it suitable as a textbook for enterprise management training. It can also be referenced by management personnel in enterprises.