Quality Cost Management

Author: Wang Shaoyin
Publisher:
Publish Date: 2003-02-01
Features: Since the 1980s, quality has been telling countless success stories. Our neighboring country, Japan, is a prime example of this. In the early 1950s, Japanese products were known for their poor quality, but it was precisely from that time that Japan began its efforts to improve quality. By the 1980s, the situation had changed completely. Business leaders in many Western fields faced successful challenges from Japan in the international market, such as in the industries of cameras, home appliances, watches, and automobiles. Western countries lost significant market shares both domestically and internationally to Japan, to the point where today, when people mention Japan, they think of world-class quality products, and quality has almost become synonymous with Japan. In summary, the relentless pursuit of quality has forged Japan's excellence.
Entering the 21st century, people from all walks of life generally feel that this is an era of quality. This is because the international economy has become integrated, customer demands for quality are increasing, and the trend toward personalization is becoming more pronounced. Market competition is growing increasingly fierce, as customers can choose suppliers globally. At the same time, quality is expanding at an unprecedented speed from manufacturing into other fields, such as construction, services, and healthcare. Quality is receiving unprecedented attention. Based on these considerations, this book systematically introduces what quality cost is, why quality cost management is necessary, the introduction and implementation of a quality cost management system, the analysis of quality costs, the improvement of quality costs, and the new developments in quality costs.