Modern Hotel Etiquette Standards

Author: Zhang Sicheng
Publisher:
Publish Date: 2003-01-01
Features: This book is designed to help hotel staff understand the etiquette, manners, and customs in interpersonal communication and hotel service reception through learning the knowledge of politeness, etiquette, and courtesy. It aims to correct their service attitude, enhance their service awareness, improve their dedication, uphold their professional ethics, learn and master the common polite service phrases, basic etiquette, and polite behavior norms used in hotel service reception. It also fosters the ability to communicate effectively and cultivates good professional habits of treating guests politely. Ultimately, it helps truly achieve the hotel's goal of providing high-quality services. This book is designed to help hotel staff understand the etiquette, manners, and customs in interpersonal communication and hotel service reception through learning the knowledge of politeness, etiquette, and courtesy. It aims to correct their service attitude, enhance their service awareness, improve their dedication, uphold their professional ethics, learn and master the common polite service phrases, basic etiquette, and polite behavior norms used in hotel service reception. It also fosters the ability to communicate effectively and cultivates good professional habits of treating guests politely. Ultimately, it helps truly achieve the hotel's goal of providing high-quality services.