Room service

Author: National Secondary Vocational School Hotel Service and Management Professional Textbook Writing Group
Publisher:
Publish Date: 2000-07-01
Features: This book is a national secondary vocational school hotel service and management professional textbook organized and written by the Department of Vocational Education and Adult Education of the Ministry of Education, and it is a planned textbook by the Ministry of Education. The book consists of nine chapters, with main content including an overview of the housekeeping department, basic knowledge of housekeeping, cleaning tools and cleaning agents, cleaning and maintenance of guest rooms, cleaning and maintenance of public areas and surface materials, guest services, security and safety of guest rooms, material management of the housekeeping department, and human resource management of the housekeeping department. The book is rich in content, well-structured, widely applicable, combines theory with practice, and is highly operational.