Service Language Arts

Author: Huang Wenqing
Publisher:
Publish Date: 2002-01-01
Features: The book is rich in content, well-supported by arguments, and includes numerous scenarios. It provides in-depth yet easy-to-understand analyses of cases, with vivid language that is reader-friendly. In addition to serving as supplementary teaching material for vocational high schools and secondary vocational schools' hotel service programs, this book is also suitable for hotel staff and managers to study. It is a supplementary teaching material for hotel service programs in secondary vocational schools, organized and compiled by the Vocational Education Department of the State Education Commission, and is part of the planned teaching materials by the State Education Commission. The main content of the book includes: an overview of service language, polite service language, the application of service language, taboos in service language, and ways to master the art of service language.