Tour guide business

Author: Chen Gang
Publisher:
Publish Date: 2001-10-01
Features: This book is based on the actual needs of students in the Tourism Service and Management program of secondary vocational schools and the actual conditions of tour guide work. It focuses on explaining relevant business operations, with main content including: analysis of tour guide work, quality education for tour guides, service procedures for tour groups, tour guide methods and skills, prevention and handling of accidents in tour guide work, tour guide service quality, and handling of tourism complaints.