Travel Hotel Service Teaching Case Analysis

Author: Yang Furong
Publisher:
Publish Date: 2000-07-01
Features: This book is one of the supporting teaching materials for the Hotel Service and Management program in secondary vocational schools across the country. It was compiled in accordance with the teaching plan for the Hotel Service and Management program issued by the Ministry of Education of China. Given that students in this program often have limited understanding of hotels and their services, the book focuses on the fundamental concepts and awareness that hotel staff must possess. It starts from the practical work of departments such as the front office, guest rooms, catering, and shopping malls, and collects a large number of typical and representative cases from hotels of different star ratings. These cases are then analyzed in a concise and clear manner. The book consists of nine parts, 32 topics, and 174 cases. It is rich in content and highly practical. In addition to serving as supporting teaching materials for students in hotel service programs in tourism vocational high schools, secondary vocational schools, and technical secondary schools, it also provides abundant teaching resources for professional teachers. It can also be used as a reference textbook for on-the-job training of hotel service staff and offers some value for hotel management personnel.