Politeness and etiquette

Author: Wu Baohua
Publisher:
Publish Date: 2003-03-01
Features: The book is practical, concise, easy to understand, and highly operational. It can be used as a teaching material for hotel service and management, tourism service and management in secondary vocational education, as well as a training textbook for tourism industry positions and a learning resource for tourism enthusiasts. This book is a supplementary textbook for the national planned teaching materials of hotel service and management, and tourism service and management in secondary vocational education. The book is divided into seven chapters, covering main topics such as an overview of etiquette in tourism services, basic requirements of civilized and polite behavior for tourism service personnel, etiquette in key positions of tourism services, etiquette of some ethnic groups in China and the regions of Hong Kong, Macao, and Taiwan, etiquette of major source countries of China, etiquette in international communication, and etiquette related to religion, etc.