Travel etiquette

Author: Zhang Limin
Publisher:
Publish Date: 2004-03-01
Features: This book is divided into two parts. The first part is the Basic Theory and Knowledge of Etiquette, which primarily teaches the fundamental theories and basic knowledge of etiquette. It covers the origin and development of etiquette, general etiquette and politeness in foreign exchanges, as well as an introduction to religious etiquette and the etiquette of China's ethnic minorities, emphasizing students' accurate grasp of the basic theories and knowledge of etiquette. The second part is the Application of Etiquette Skills, focusing on the etiquette applicable to tourism behavior. Among them, the etiquette behavior norms of tourism service personnel, the language cultivation of tourism service personnel, and the etiquette of tourism reception and service are all elaborated on the basis of applying the basic theories and knowledge of etiquette, combined with the characteristics of the tourism industry's operations and services. The above content basically covers the etiquette norms that tourism service personnel should adhere to in their daily service processes. This book is suitable for teachers and students of tourism majors in higher vocational and technical colleges, as well as for undergraduate students in universities and various types of tourism professional training. It is also applicable for pre-job training and daily etiquette training for employees in the tourism industry. This book introduces the basic theories and knowledge of etiquette behavior norms for tourism service personnel, language cultivation, and tourism reception and service etiquette, and also provides an introduction to the application of basic etiquette skills.