Operation and Management of the Hotel Room Department

Author: Yu Bingyan
Publisher:
Publish Date: 2002-10-01
Features: This book aligns with the development trend of contemporary Chinese hotels and draws on advanced and scientific management concepts from today's international industry. It adheres to the "Four Principles" that should guide the operation and management of the modern hotel industry—specialization, standardization, quality, and normalization. The content of this book transcends geographical and ownership limitations, making it suitable for managers of all types of hotels. Classic case studies are provided for easy learning, understanding, and reference.