Redesigning Human Resources

Author: Miller
Publisher:
Publish Date: 2004-05-01
Features: Charts, Table of Contents, Preface, Chapter 1: Clarifying the Positioning of Current Human Resource Work Preface Factors Influencing Human Resources/Training Historical and Current Disadvantageous Internal Factors External Factors The Need for Clear Planning for Success Summary Chapter 2: Human Resource Functions—Skills and Services Assessment Preface Measuring Customer Satisfaction with Our Services Our Skill Set and Methods for Evaluating Our Capabilities Obtaining Comparative Benchmarks Summary Chapter 3: Building a Complete Human Resource Department Strengthening Capabilities Preface The Work Completed by the Human Resource Department Sorting, Categorizing, and Reviewing Each Task Use of Regression and Predictive Statistics Change-Oriented Summary Chapter 4: The Need for Professionalization Preface Demand for Qualified Professionals Providing Friendly Customer Management Information Managing Internal Customers Like Professional Consultants Establishing Practical and Effective Communication Summary Chapter 5: Understanding and Creating the Strategic Process Preface Strategic Overview Stage 1: Vision Stage 2: Mission Statement Stage 3: Strategy Stage 4: Business and Operational Plans Stage 5: Departmental Plans Stage 6 and 7: Team and Individual Plans Monitoring the Process Summary Chapter 6: New Approaches Postscript: Turning Strategy into Action References