Make multi-skilled employees become service experts

Author: Liu Jiafu
Publisher:
Publish Date: 2004-06-01
Features: All enterprises and organizations have two types of people: managers and those managed. However, whether managers or those managed, there are weaknesses to varying degrees. Management scholar Peter Drucker believes that everyone has weaknesses, and it is almost impossible to overcome them. The duty of a manager is to "utilize" employees' weaknesses, turning harm into benefit. How to leverage strengths while avoiding weaknesses? This is the art of management. The latter part of this book focuses on the service philosophy of modern enterprises. It can be said that service will be the main event for all enterprises in the future, the most promising profit growth point. Service is not employees' tedious labor or a means of survival, but rather an ethical concept of the new era. This book will provide employees with methods to transform themselves into happy service experts.