Business Writing Guide

Author: Suzanne D. Sparks
Publisher:
Publish Date: 2001-01-01
Features: To have the greatest impact on your daily work performance, this book: Includes examples of letters, memos, and e-mails that capture the reader's attention and drive them to take action. Shows you how to use charts, white space, and titles to make your writing more powerful. Provides detailed advice that can help you handle difficult situations—such as delivering bad news, dealing with angry customers, and effectively persuading others.