Working with Difficult People (Self-Development Series Translation)

Author: Bobby Linkemeyer
Publisher:
Publication Date: 2001-05-01
Features: With the increasing pressure in various work environments, stress and frustration caused by others are becoming increasingly unbearable. Therefore, it is crucial to learn how to build sustainable relationships to deal with difficult people. This book will teach you how to identify people's "types," find the root causes of problems, and learn to implement clever coping strategies when faced with rude, troublesome, resentful, and annoying behavior. In the workplace, most negative behaviors have clear reasons, and once you make the right assessment, you can grasp the essence of the behavior. Actively facing various situations will help improve the work environment, enhance judgment, confidence, and communication skills.