Phone Skills

Author: (English) Lin Walker, translated by Wang Hui
Publisher:
Publish Date: 2001-05-01
Features: In many jobs, the telephone is one of the essential tools. However, whether the speaker's language is concise and whether the manner is appropriate often goes unnoticed in its impact on the person at the other end of the line. In this book, you will learn how to advance your career by improving your communication skills.