Service Winning Secrets

Author: Dai Yongliang
Publisher:
Publish Date: 2001-11-01
Features: If you are a manager or senior executive in a company, this book will be very useful to you, helping you understand that both inside and outside your organization, there are customers. If you are an employee working on the front line of customer service, this book will inspire you and help you find the best ways to interact with customers and serve them. If you are a freelancer, this book is also written for you, as it can help your customers accept you and make your business thrive and flourish. If this book aims to tell senior managers, directors, middle managers, and employees working on the front line of customer service in enterprises and institutions who have not yet introduced the customer-first concept into their minds, the importance of understanding customer behavior and customer service, the steps, methods, and techniques of customer service, as well as the secrets of successful communication with customers. Through the summary of these theories and practical experiences, you can gain a deep understanding of the importance of customer service work for the entire organization or institution, carefully reflect on and learn the methods and skills of dealing with customers, and only by winning the favor of customers can the entire organization or institution maintain a competitive advantage.