Quality awareness you can't afford to ignore

Author: Research and Development Center of Zhongxing Management Information
Publisher:
Publish Date: 2004-05-01
Features: People often praise someone as "well-trained," and entrepreneurs also envy the employees of famous multinational companies for being "well-trained." This shows that "well-being" can be achieved through "training." The learning program I published aims to improve the quality of corporate employees through a series of training programs. Training, first and foremost, is a change in mindset. Only when the mindset changes can there be changes in action. If the mindset does not change, then the changes in behavior are mere illusions, deceptive actions. This book focuses on cultivating "service awareness," discussing "why service is necessary, common misconceptions about service awareness," and how to "use super service tools in the E-era."