Hotel Staff Training Manual

Author: Solon
Publisher:
Publish Date: 2004-06-01
Features: This book can not only serve as a reference manual for hotel and hospitality trainers, teaching you how to approach employee training from various angles; but it is also an excellent trainer in itself. It gently and comprehensively presents the skills and techniques involved in modern hotel and hospitality services, guiding service staff step by step to standardize their service behavior and provide high-level service to guests. Continuous, systematic, and professional training for employees is undoubtedly an effective way to improve the service level and quality of hotels and hospitality establishments, as well as a powerful tool to gain a competitive edge. High-end hotels and hospitality establishments all have dedicated departments responsible for employee training. However, to date, there has been a severe lack of guidance books in this field domestically, and employee training in hotels and hospitality establishments has been characterized by inefficiency and lack of direction. Based on these considerations, we have compiled and published this "Modern Hotel and Hospitality Employee Training Manual." This book focuses on service skills and techniques, permeating a strong guest-centric awareness throughout, striving to highlight practicality and operability. It first provides a comprehensive skill training for hotel and hospitality employees from the aforementioned aspects. Subsequently, it offers detailed guidance on business knowledge and operational skills for nine departments: sales, front office, housekeeping, food and beverage, public areas, security, leisure and entertainment, bar, and shopping mall.