Star-rated hotel management and operation

Author: Solon
Publisher:
Publish Date: 2004-06-01
Features: This book provides a detailed introduction to the service quality management standards in various aspects of star-rated hotels, from front desks to recreational facilities. It serves as a basis for the management and operation of star-rated hotels and is also a fundamental guarantee for them to win credibility and expand their business. The book offers specialized discussions on several key areas, including effective service quality assurance, employee control strategies, total quality management, financial and marketing management, conference market promotion, and themed restaurant management. It also provides practical resources such as common regulations and case studies of successful examples. From an internationally leading management perspective, the book demonstrates the standardized and well-structured operational mechanisms of successful star-rated hotel management through concrete and actionable methods.