Hotel Room Service Management

Author: Guo Chunmin
Publisher:
Publish Date: 2004-02-01
Features: This book elaborates on the fundamental concepts and service attitudes that should be possessed by hotel room service management professionals. It introduces room types and professional terminology of the room service department, as well as the preparation tasks and room-cleaning procedures for room attendants before entering the room. Additionally, it covers the handling of emergencies and special events, as well as customer file establishment.