Actually, I hate you: How to deal with difficult people: How to deal with difficult people

Author: Arthur Rod
Publisher:
Publish Date: 2004-04-01
Features: When dealing with difficult characters, there may be two choices; one is to bite and fight to the death, and the other is to adopt a positive attitude to create a win-win situation. It's not just you who encounters this kind of thing—think it through! When dealing with difficult people, the first step is to understand them—do they really care about your feelings? Not likely! Difficult people don't change themselves, so don't expect them to change either. Since you've been dealt this hand, you should play along. It's unavoidable anyway—these are the tricks in the book!