Customer Service Art – Success Comes from Customer Satisfaction (Second Edition): Success Comes from Customer Satisfaction

Author: Tim
Publisher:
Publish Date: 2002-03-01
Features: This book adopts a different approach. It not only combines the best content of theoretical textbooks and practical reading materials, but also provides readers with a practical path to connect theory with practice. Through the integration of theory and practice, readers can independently cultivate various skills, attitudes, and ways of thinking to win customer satisfaction and loyalty. This process of connecting theory with practice includes: cultivating a strong sense of opportunity and challenge; finding the right way to deal with customer dissatisfaction by understanding customer expectations and creating customer loyalty; developing the ability to guide, conduct, and control service processes; cultivating specific skills and techniques required for professional achievement; and understanding future trends in customer service.