Service Industry: Supervisor Training Course: Supervisor Training Course

Author: Fan Lili
Publisher:
Publish Date: 2004-04-01
Features: Nowadays, China's service industry is becoming increasingly developed, and competition within the domestic same industry is gradually heating up. International large service enterprises are also constantly embracing the Chinese trend. Faced with first-class equipment, first-class service, and first-class management, how should we establish our footing, catch up, and compete head-on to win a place in the competition and rivalry? Modern management masters have been surprised to find that previously emphasizing the role of top decision-makers alone is indeed biased. In reality, the basic managers of service enterprises—foremen or supervisors—are more important. They connect the top management with the grassroots employees, face customers directly, and manage employees directly. They are closest to the employees, obtain the most information, and do so quickly and authentically. It is their hard work that supports the smooth operation of the entire enterprise. Without them, even if top management has good decisions, they cannot be truly implemented at the grassroots level. This book is not only suitable for training foremen in enterprises but also allows foremen to improve and enhance their own qualities through reading it.