ISO9000: 2000 Certification General Tutorial

Author: Wu Jianwei
Publisher:
Publish Date: 2002-03-01
Features: This series of books avoids pure theoretical writing, emphasizing practicality. It focuses on organizing the content around practical aspects such as the work process involved in establishing and applying for an ISO9000 quality management system within an industry, as well as the tasks companies should undertake after implementing the standards. The book provides a detailed analysis and introduction of the principles and basic requirements of the ISO9000:2000 family of standards, with in-depth analysis and guidance on the customer satisfaction strategy explicitly required by the new version. It also comprehensively covers the entire curriculum for internal auditor training. This book can serve as a reference for various organizations in establishing quality management systems, a reference tool for auditors, and a textbook for ISO9000 professional training and quality certification courses.