Lujiazui Property Enterprise Standard

Author: Shanghai Lujiazui Property Management Co., Ltd.
Publisher:
Publish Date: 2002-12-01
Features: The first standardized management manual for property management enterprises, meticulously compiled by Shanghai Lujiazui Property Management Co., Ltd., a Level 1 qualified enterprise in China's property management industry. Based on ten years of practical experience in property management operations, this book was developed to standardize the company's property management services. It covers seventy-five standards, including basic service standards, basic operational standards, and management standards. Basic service standards are the commitments made by the managing party in a property management contract, serving as the criteria to measure and evaluate the actual effectiveness of property management operations. Basic operational standards are operational procedures formulated to fulfill service commitments to clients, encompassing basic skills, operational content, requirements, methods, inspections, and evaluations. Management standards are the main procedural documents for implementing three management systems—ISO9001:2000, ISO14001, and OHSAS18001—ensuring the implementation of all service and operational standards. The book guides property management enterprises and professionals on how to serve, operate, and manage, making it an essential standardized management manual for modern property management enterprises. The development and compilation of these standards are characterized by systematicity, practicality, operability, foresight, and continuous improvement, offering valuable reference for property management-related aspects and professionals.