Restaurant Service Tutorial

Author: Liu Qiliang
Publisher:
Publish Date: 2004-02-01
Features: This book starts by introducing the general overview of hotels and comprehensively and systematically explains the service levels that each department of a hotel should achieve and the service skills that each position should possess. During the writing process, this book refers to the hotel position training series textbooks of the National Tourism Administration, draws on advanced hotel management experiences from abroad, and absorbs the successful practices of some domestic hotels. The content is standardized and concise, making it convenient for teaching and facilitating students' understanding of theory and mastery of service skills. It has strong targeting, practicality, and operability. This textbook can serve as a professional course textbook for tourism and hotel management majors in higher vocational and technical colleges, and can also be used as a reference for star hotel evaluations and quality service inspections, as well as a reading material for hotel employee training and self-study.