Financial Services Management -- The Path to Success in Transformation: The Path to Success in Transformation

Author: Liz Claiborne
Publisher:
Publish Date: 2004-01-01
Features: Over the past 20 years, the pace and frequency of change in the financial services industry have accelerated. The challenges of change management have permeated various areas such as organizational structure, strategic management, product development, marketing technology, leadership styles, human resources, and employee motivation. Additionally, factors influencing the environment have become increasingly important. The financial services industry urgently needs to engage in effective communication with both internal and external customers—this demand has never been more emphasized. As the recommended textbook for the Chartered Institute of Bankers (CIB) qualification, the issues, concepts, and techniques discussed in this book hold immeasurable value for all students and practitioners of financial services management. It is a must-read for all industry professionals, especially managers, who strive to provide the best service to customers!
The book is divided into three parts: Part I focuses on the analysis of internal and external environments, organizational structure, and strategy; Part II emphasizes management processes and the roles of managers; Part III focuses on human resource management. In each chapter, in addition to the main content, there are learning objectives, an introduction, and a summary. Due to the limited scope of a single book, it cannot cover all aspects of interdisciplinary fields such as strategy, management, organizational behavior, and human resource management. Therefore, some topics in this book are only mentioned without in-depth discussion. The book aims to concentrate on organizational and management issues related to the financial services industry, which aligns with the teaching syllabus of the CIB/UMIST degree program.