Service Industry Six Sigma in Practice

Author: Wen Fanghuai
Publisher:
Publish Date: 2004-03-01
Features: "GE (GE) requires 70% of its 6SIGMA projects to come from non-manufacturing fields! Although we have some examples from non-manufacturing industries and know that 6SIGMA can be applied to non-manufacturing fields, the fact that 70% of the projects come from non-manufacturing fields is a huge challenge. Jack Welch is a person who wants to see results, and it's a good thing that GE employees have achieved great success." This book is the first practical book on 6SIGMA in the service industry in China, with high reference value. Specifically, this book has the following features:
1. Rich cases, strong practicality
The author of this book uses a large number of cases, combined with 6SIGMA tools, to interpret in detail the implementation strategies and key points of 6SIGMA in the service industry, which has strong operability. As one of the earlier experts in 6SIGMA project management in China, the author of this book has accumulated rich practical experience through actual participation and guidance in 6SIGMA projects in the service industry, which has contributed to the book's focus on practicality.
2. Comprehensive content, localization of 6SIGMA management
This book is the first monograph on 6SIGMA in China, and it approaches 6SIGMA management from the perspective of the service industry, pioneering the study of 6SIGMA management in the service industry in China. The author is committed to localizing 6SIGMA management in the service industry, deeply understanding the essence of 6SIGMA management in the service industry. Process definition, process capability analysis, project management, variation improvement, process control, design acceleration, and innovation management in the service industry are all exciting topics, novel and bold. The author has successfully made the complex 6SIGMA method popular, making it more practical for local service enterprises to apply 6SIGMA management and achieve real benefits.
3. Courage to practice, willingness to innovate
From the initial quality standards to the quality system, and now to the current management system and digitalization, 6SIGMA management has been thriving. The author of this book is always concerned about the new trends in the development of 6SIGMA management, innovating and adapting foreign methods to China, exploring 6SIGMA training and expansion methods that suit the Chinese context, using case teaching, games, and hands-on operations, achieving good results. 6SIGMA is not a panacea, but it has been proven to be the most effective improvement strategy so far for enterprises to achieve breakthrough performance improvements, gain core competitiveness, and join the world's top ranks. Whether in the service industry or manufacturing, the earlier an industry introduces 6SIGMA management, the more likely it is to remain invincible in the fierce market competition.