Tour Guide Practical Multi-dimensional Psychological Analysis Case 100

Author: Yan Gang
Publisher:
Publish Date: 2003-01-01
Features: What is the essence of tour guide service? How can tour guiding skills be further improved? How can tour guides anticipate problems, promptly prevent, and resolve conflicts within tour groups? These are common questions raised by those engaged in tour guiding and those about to enter the profession. Applying the results of his long-term research on the fundamental theories of psychology and combining his extensive work experience in the tour guiding industry, the author of this book has selected 100 typical cases from nearly a thousand examples and conducted theoretical analyses on each. This book provides an in-depth exploration of the essence of tour guide service. 70% of the problems tour guides encounter can be found in similar cases within this book. It offers strong guidance for improving tour guiding skills.