Customer Relationship Management: Accelerate Profit and Advantage Enhancement

Author: Ronald S. Swift
Publisher:
Publish Date: 2004-01-01
Features: Are you frustrated by your customers' elusive and overly picky behavior? Are you struggling to maintain and manage complex and ever-changing customer relationships? Your customers may be undergoing various changes, yet you remain unaware? Your customers might also be quietly slipping away, and you feel powerless? Then, read "Customer Relationship Management"! What could be more important than a sound and effective customer relationship? Customer relationships hold infinite valuable resources and endless business opportunities, serving as the lifeline of a company's survival and growth, and are currently a hot topic worldwide. This book was published simultaneously with the US edition, and the author, Ronald S. Swift, is a renowned expert in this field, currently serving as Vice President of NCR. The insightful perspectives and solutions he provides in the book will undoubtedly open your eyes, turn your business around, and help you reach new heights!