Exception Management: Improve Enterprise Non-standard Processes: Improve Enterprise Non-standard Processes

Author: Ma Yanxia
Publisher:
Publish Date: 2004-01-01
Features: Emphasizing exception management is a very important issue, because management still involves many arbitrary and vague elements. The emergence of "blind spots" in management, although not immediately noticeable, can potentially cause significant damage to the company's development through expansion and accumulation. Exception management involves delegating routine and process-oriented work to subordinates while focusing on handling exceptional matters. Between Kongming's "hands-on" approach and Gates' detachment, who do you choose? — We chose the latter — The true mission of a leader should be to focus on handling events outside the normal process and gradually integrate the management of exceptional events into the company's standardized management processes. Establish a conversion mechanism from non-standard to standardized management processes, rather than expending energy on issues that the company's normal management mechanisms can handle. Additionally, the concept of "pursuing exceptions" should also be an important mindset for leaders, recognizing that "what exists is not necessarily good."