Customer Service Manual

Author: [Australia] Lei Ke
Publisher:
Publish Date: 2004-01-01
Features: Unlike any other book on customer service, this book incorporates rich case studies, exercises, and expert opinions, making it suitable for various types of businesses. It not only considers service methods from the customer's perspective but also provides a comprehensive framework for customer service. This book will help you understand how to analyze, design, manage, evaluate, and improve customer service models to enhance customer satisfaction and loyalty, while also increasing revenue and reducing costs. The book outlines ten key points.