Quality Management

Author: Hu Ming
Publisher:
Publish Date: 2004-02-01
Features: This book primarily introduces the basic concepts, theories, and methods of quality management, covering the main contents of quality management studies. Chapter 1 is an overview of quality management, introducing the research object, main content, development history, basic work of quality management, and quality cost management. Chapters 2 to 5 introduce the 2000 version of the ISO 9000 series standards, including terminology and principles of quality management, the establishment and operation of quality management systems, quality management system audits, and quality improvement. Chapters 6 and 7 introduce total quality management, with Chapter 6 focusing on the quality management activities of manufacturing enterprises and Chapter 7 focusing on the quality management activities of service enterprises. Chapter 8 introduces statistical methods in quality management, including sampling inspection, process capability analysis, and control charts. Chapters 9 and 10 introduce macro-level quality management, primarily covering the quality management system, quality supervision, quality regulations, and quality certification systems.