Everyone is a Leader: The Grassroots Leadership Model in the Workplace: The Grassroots Leadership Model in the Workplace

Author: Bergman
Publisher:
Publish Date: 2002-09-01
Features: To possess excellent competitive ability, one must have strong leadership skills. People in the company need leadership and respond to it, yet leadership appears to be a scarce resource. This book provides help in this regard. Leadership requires the ability to describe a promising future in an inspiring way, then to concretize it through ambitious, measurable goals, and to motivate and drive employees to work in the same direction. Each chapter vividly illustrates the CLIMB model through personal stories, effectively highlighting small, easily overlooked turning points in daily company operations. It is precisely because of frontline leadership that these turning points are achieved. The step-by-step approach of the CLIMB model teaches frontline leaders how to develop various skills, such as expressing opinions, recognizing employees, transforming conflict into cooperation, and identifying ways to satisfy customers' unspoken needs, and more.