IV and V-star Hotel Business Knowledge

Author: Human Resources and Education Department of Zhejiang Provincial Tourism Bureau
Publisher:
Publishing Date: 2001-01-01
Features: This book is a combined edition for beginners, intermediate, and advanced levels, covering various service items and operational methods in the front office, guest rooms, and food & beverage departments of four- and five-star hotels. The content is rich, well-structured, highlights key points, highly targeted, and easy to self-study. It is compatible with "Fundamentals of Hotel Service" and "Practical English for Star-Rated Hotels." It serves as a technical training manual for certain positions in the front office, guest rooms, and food & beverage departments of four- and five-star hotels.