Ants can topple elephants

Author: Zheng Chuda
Publisher:
Publish Date: 2004-01-01
Features: A Successful Series on Corporate Core Competitiveness. The Best Way and Practical Techniques to Enhance Customer Satisfaction. This book primarily elaborates on how to provide services that different customers "favor," services that can be remembered forever by customers, bring long-term returns to the business, and establish a strong corporate brand image. Whether you are an employee working in customer service, a manager of a service department, or the CEO of a company, this book will teach you: how to establish the correct service philosophy, build a rational and efficient customer service platform, and how to form a professional team, cultivate professional employees, to provide persistent and high-quality services to customers, thereby winning their hearts, turning satisfied customers into loyal customers, enabling the company to maintain long-term vitality, and stand out in fierce market competition!