Zero Hour: Innovative Strategy for Immediate Response to Customer Needs: Innovative Strategy for Immediate Response to Customer Needs

Author: Ye
Publisher:
Publish Date: 2002-06-01
Features: In the rapidly emerging global digital business environment, only those companies that learn to operate at the speed of light—those that can capture customers' needs before they are requested and quickly occupy the zero-hour market of the future—can survive in the ever-changing world. This innovative book introduces the concept of "zero-hour" companies, explains how technology affects organizational structures, and, through rich case studies of companies like Intel, Ford, Amazon, and Dell, summarizes five rules that zero-hour companies must meet: zero value gap, zero learning gap, zero management gap, zero process gap, and zero internal gap. "Zero-hour" provides forward-looking guidance on how businesses can survive and thrive in a fast-paced commercial environment. Target Audience: Business managers, entrepreneurs, e-commerce professionals.