Information System Management, Control and Maintenance

Author: M. Looijen
Publisher:
Publish Date: 2002-11-01
Features: Information systems have become an indispensable information infrastructure in national and social life, similar to basic infrastructure such as electricity and transportation, exerting significant influence on our daily lives. Due to the continuous emergence of new information technologies and the increasing reliance on information systems, these systems have become more complex in terms of quantity, the domains they cover, and the diversity and distribution of their components. As a result, the requirements for the availability, reliability, security, sustainability, and performance of information systems have also grown. Therefore, how to manage, control, and maintain information systems has become a crucial research topic today. This book systematically elaborates on research findings in the management, control, and maintenance of information systems from both theoretical and practical perspectives. It introduces the fundamental concepts, content, organizational structures, and examples of system management, control, and maintenance. It provides detailed discussions on special issues such as the quality of management, control, and maintenance, the quality of services, and service level agreements. It also outlines the relationship between information technology infrastructure and management, control, and maintenance. This book can serve as a textbook or teaching reference for undergraduate and graduate students in information system-related fields, as well as a learning and training manual for IT service personnel, information center management and technical staff.